Support
We're a small team, but we read every message. We usually reply within 2 business days.
Contact us
Email support@intesseract.games and include:
- the game name (e.g. Trivia Go) and app version;
- your device model and OS version;
- your player ID (shown in the game's Settings screen);
- a short description of the issue, and a screenshot if possible.
Frequently asked questions
I lost my progress. Can I get it back?
If you signed in with Game Center (iOS) or Google Play Games (Android), reinstall the game and sign in with the same account. If that doesn't work, email us your player ID and we'll take a look.
I bought something but didn't receive it.
Restart the game while connected to the internet — pending purchases are delivered on launch. If it still hasn't arrived, email us your receipt (from Apple or Google) and your player ID.
How do I get a refund?
Purchases are processed by the stores. Request refunds through Apple (reportaproblem.apple.com) or Google Play.
I think a question has the wrong answer.
Thanks for spotting it! Use the report button on the question screen, or email us the question text and we'll fix it in the next update.
How do I turn off personalised ads?
On iOS, go to Settings → Privacy & Security → Tracking. On Android, go to Settings → Privacy → Ads. See our Privacy Policy for details.
Deleting your account & data
You can permanently delete your Trivia Go account and all associated data:
- In the game: open Settings → Account → Delete account and confirm.
- Without the game: email privacy@intesseract.games with the subject "Account deletion request" and your player ID.
What gets deleted: your player profile, username, progress, character, items and gameplay history. What we may keep: purchase transaction records for up to [10 years] where required by tax and accounting law, in a form not linked to your gameplay profile. Deletion is completed within 30 days and cannot be undone.